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What can SmartCARE do and What Problems does it Solve?
User-side video quality depends on the operator's hardware capacity and subscriber web access quality. Network and hardware related incidents can result in degraded quality or picture loss. This may affect user experience and fuel churn. With SmartCARE you can continuously analyze content delivery quality and quickly respond to any issue.
View Current Client Sessions
Using the solution, you can monitor QoS in real time as the dashboard updates parameters every 60 seconds.
Analyze Event History
By filtering and analyzing event history based on different parameters you can quickly identify, locate and fix issues. For instance, growth in the number of stream bitrate switching events over a period indicates degraded QoS caused either by server-side issues (network faults, overload, etc.) or subscriber access quality fluctuations. SmartCARE clearly indicates out the origin of the issue.
Enjoy Streamlined Data
By preprocessing and aggregating data the system ensures no delay with showing data over any period.
Rich and intuitive SmartCARE interface eases the tasks of network monitoring, technical support, and service management in your company. The data obtained can be exported as graphics or tabular CSV or PDF files.
SmartCARE collects data both from client devices and server hardware. As a result, you get more accurate details on your digital TV service status.
Key SmartCARE Features
How SmartCARE Works?
SmartCARE server accumulates the data from client devices, operator's hardware monitoring tools and system software, and streaming server logs. SmartCARE processes and analyzes the data to timely detect service issues: image distortion, freezing or other events.
Parallel processing of data from several sources gives a comprehensive end-to-end picture of the status and quality of video services. This information is shown on the SmartCARE dashboard in real time.
Also, using the solution you can set rules for substantial quality degradation: SmartCARE server will automatically generate emergency messages and email them to relevant maintenance personnel.
Client Devices Supported
SmartCARE can analyze data received from:
Devices with SmartTUBE UI installed
Android / iOS
cellphones and tablets
PC / Mac
Any third-party STBs or apps sending data via SmartCARE API.
SmartCARE User Interface
The SmartCARE user interface is a dashboard allowing you to:
Download SmartCARE datasheet